Customer Testimonials

I had a great experience working with Carolina! From start to finish, she was extremely helpful, professional, and welcoming. She made the entire car buying process smooth and stress-free, took the time to answer all my questions, and made sure I felt comfortable with my decision. You can tell she genuinely cares about her customers and goes above and beyond to provide excellent service. I highly recommend asking for Carolina if you’re looking to purchase a vehicle. Thank you for making this such a great experience!

My experience at the Subaru has me going back to the dealership, moving forward for any oil change or anything like that I did step away for a second because in the past, I felt they were constantly trying to sell to me and that’s what you know now the local just oil change places feel like now I had the absolute opposite experience with Ruben Trujillo, extremely friendly attentive kept me up-to-date and absolutely changed my point of view on going to fiesta Subaru. I went in and definitely needed to get some major work done, but did ... Read More

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Google - Nov 5, 2026

My experience at the Subaru has me going back to the dealership, moving forward for any oil change or anything like that I did step away for a second because in the past, I felt they were constantly trying to sell to me and that’s what you know now the local just oil change places feel like now I had the absolute opposite experience with Ruben Trujillo, extremely friendly attentive kept me up-to-date and absolutely changed my point of view on going to fiesta Subaru. I went in and definitely needed to get some major work done, but did not feel as if I was being forced to do something that was unnecessary. All the work was needed. My vehicle is back to operating great and once again will be continuing to get my vehicle serviced only at fiesta Subaru shout out to the team that worked on my vehicle. They went above and beyond and patched a nail that was in my tire for free, which seems minimal, but based upon the amount of money we spent on our service was an extremely friendly gesture that they could’ve nickel and dime for, but definitely took care of us and once again reaffirmed my trust in fiesta Subaru, thank you!

Great Parts Department. Adam and the whole team carry themselves with courtesy and professionalism that the competitor "Garcia" lacks . Look forward to do business with Fiesta again and highly recommend them! Thanks Adam!

Carolina was so nice and helpful! She was friendly, patient, and made the whole experience really pleasant. I truly appreciated her great customer service!

I purchased a vehicle from this dealership a few months ago and have been disappointed with their customer service. The interior detailing was poorly done, and getting my license plate took multiple trips because staff were unavailable. What frustrated me most was calling about the extended warranty I paid extra for, only to be told they couldn’t even find it in their system. They promised to look into it and call me back but never did. It’s extremely disappointing to pay extra for coverage and not be able to get answers when you need them. Overall, very poor ... Read More

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Google - Oct 29, 2026

I purchased a vehicle from this dealership a few months ago and have been disappointed with their customer service. The interior detailing was poorly done, and getting my license plate took multiple trips because staff were unavailable. What frustrated me most was calling about the extended warranty I paid extra for, only to be told they couldn’t even find it in their system. They promised to look into it and call me back but never did. It’s extremely disappointing to pay extra for coverage and not be able to get answers when you need them. Overall, very poor communication and customer service.

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

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Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

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Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

I literally hate the car buying process. However , Audry made the process easy and seamless. She listened to us and met our needs without pressure. she was patient, attentive, and professional. This is our third Outback. We have bought the other two in Santa Fe. We will buy all others from Fiesta. I would recommend Fiesta Subaru, and Audry specifically, if you want the best car buying experience ever.

Best car buying experience by far. Coming from someone who's purchased 5 vehicles and worked in the business. I came in and received the best service from start to finish. It was a great No Pressure experience. Tyler was my salesman and did an impeccable job ensuring I got the car I wanted and in my budget. Dante from Service also came by and introduced himself. So I know I'll be taken care of for service needs in the future! 100000/10 recommend.

Friendly service crew.

Bought a used 20 forester. Salesman was awesome. Have had nothing but problems since. Grill flap was out less than six weeks in. Replaced 1300.00. The front display went out same time. I have to rely on miles til empty. No idea of current mileage. No center display. They said they ordered. Lol. Waited for them to call me when part was in. Didn't happen. Probably need oil change now, maybe? Have no way to tell. Scheduled oil change and they can't find gauge cluster order. Service department is awful. Do not buy there unless you want to be disappointed.

For those who wish not to read the entire menu. I found Fiesta Subaru to be one of the best dealerships I've ever dealt with in a long time! "The Four Musketeers and the Anchor" I've purchased many vehicles in my 76 years, but this last decade I haven't purchased any vehicles until this year of 2026. In my many vehicles over the years, I have owned two new Subarus. My first Subaru was a 1986 hatchback and my second Subaru was a 2006 Forester hatchback. I purchased a new Subaru because of my experience with many vehicles, but ... Read More

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Google - Sep 21, 2026

For those who wish not to read the entire menu. I found Fiesta Subaru to be one of the best dealerships I've ever dealt with in a long time! "The Four Musketeers and the Anchor" I've purchased many vehicles in my 76 years, but this last decade I haven't purchased any vehicles until this year of 2026. In my many vehicles over the years, I have owned two new Subarus. My first Subaru was a 1986 hatchback and my second Subaru was a 2006 Forester hatchback. I purchased a new Subaru because of my experience with many vehicles, but primarily because of my experience with the two previous Subarus I had owned. I have to admit with the first Subaru I had in 1986 when I was younger, I used to work on my own vehicles. I didn't have any difficulties with minor things like changing the spark plugs and oil and filter along with air filter and other things like windshield wipers. But when it came to changing the timing chain this was out of my realm. I found it hard to find any independent mechanics that were familiar with the Subaru engine and acquiring parts at that time. Of course, nowadays that's has done a 180 and therefore I purchased my new Subaru in 2026 Regarding my purchase at Fiesta Subaru, I was pleasantly surprised with the efficiency of these five individuals that assisted with the purchase of my vehicle. I call the four individuals the four musketeers and one individual, the anchor. My first three encounters were with Daniel and he gave me the rundown on the vehicles. At this time I didn't know what Subaru I would be purchasing. Since my last Subaru was a Forester Daniel had his main man CJ to do a work up and I might add one hell of a quote on a Forester. Then I went home to ponder, it wasn't just the price, but it was also about the vehicle. I had questions about the size of the vehicle. The last rollout of Subaru's has gotten much larger in size. And for the last 16 years I've been driving a Mini Cooper S with the Cooper works! I returned to  the Fiesta Subaru and needed to look at the Crosstrek. I found Daniel, but he was with a client at the time, and instead of having me come back, he introduced me to Christopher Lee, which was my third encounter. Chris was very helpful as the previous two musketeers. After Chris was finished explaining the difference between the vehicles, somehow he was able to get me in a Crosstrek and we went for a test drive. Upon returning, Christopher worked out some numbers for me and it turned out that the anchor in this article was Sunny the general manager. Now you must know, I like to wheel and deal and I wanted to obtain the best price possible especially for an individual living on a fixed income so definitely I wanted not just a good outcome, but an excellent outcome. So to make things short, Sunny didn't let me down by any stretch and we came to an agreeable outcome. Now everybody knows where I'm headed, to the worst part, the financial part, where you have to sign on the X. Well happy to say the next Musketeer happened to be "Lawrence" and if anybody's purchasing a vehicle at Fiesta Subaru you don't want to miss out meeting Lawrence! I have to admit, I never had so much fun signing for so much debt as I did with Lawrence. Now, Lawrence is an individual that works with numbers and know dobt he has to please the management just like the rest of the musketeers and the anchor. But as I did the others, I tried to do with Lawrence and to my surprise, Lawrence acted like a true brother and was all in to help. After working over Lawrence, we had a conversation and I came to the conclusion we both had the same interest in outdoor activities. So naturally, the weasel that I am, I tried to befriend him and didn't do myself much justice after working him over.. But I'm not giving up, I'm gonna "keep trying", Lawrence! A very needed thank you to Daniel and CJ who after the fact tossed in a hell of a bonus when he didn't need to, also Christopher and the anchor Sonny and best of all, Lawrence, with the "darn" finance! A sincere thanks to you five guys! Rob

The company and sales were very friendly and seemed supportive. Company cares more about profit instead of making memories for first time car buyers. I will not go back to them for anything. Good luck.

I, Rebecca Halderman purchased a Forester from Adriana Nunez on Tuesday, September 15. She was awesome. Had all the paperwork ready and took her time explaining everything very thoroughly. I must say that my experience with her was the best I’ve ever had at an auto dealership. If anyone ever asks me where to purchase a Subaru I will definitely say Fiesta Subaru is the only place to go.

*** Edit since they replied*** Update: Dear Subaru...Why do you ask all of your customers to call and make things right with you. For the most part you have all of our names right here in the response. Look us up in your systems and call us. We are not the ones that messed up. You all did. Look my name up and you can call me to make things right. Not the other way around. Thank you. BTW...your finance guy still tried to tell me I could not get a refund for the road side assistance even after ... Read More

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Google - Sep 17, 2026

*** Edit since they replied*** Update: Dear Subaru...Why do you ask all of your customers to call and make things right with you. For the most part you have all of our names right here in the response. Look us up in your systems and call us. We are not the ones that messed up. You all did. Look my name up and you can call me to make things right. Not the other way around. Thank you. BTW...your finance guy still tried to tell me I could not get a refund for the road side assistance even after I read the contract back to him. It clearly states that it is refundable. I was told "good luck". Yall should have cut me a check right then in there like I did when I purchased my vehicle in all cash. Instead I have to wait 10-12 weeks and that is not even a guarantee? It has to be approved! So wild. Don’t buy any of their extra stuff they sell. They will give you an 80% discount on “vehicle service”. Except it doesn’t cover maintenance. It is only when things break on the vehicle. Sure a warranty is great but don’t sell saying routine maintenance is included because it’s not. They don’t tell you but they automatically tack on road side assistance for almost $600. To add they don’t follow through with their agreed appointment calls. I had to come back to the dealership after I was here earlier from canceling my oil change in order to get my concerns addressed. Very deceptive selling practices. Be warned. Asking for a refund.

We recently purchased a spiffy looking 2026 Forester with the extraordinary assistance of Adriana Nunez. She was professional, knowledgeable, and understanding. We especially appreciated her when we cancelled out on buying a Forester a few months earlier. She understood our situation and didn't continuously try contacting us to see if we were ready to come back in. We also had a smooth pleasant experience with Lawrence in finance. Also want to mention Fiesta has a very impressive looking service area and waiting room.

Friendly service. Done on time. Like all dealers, price is a little higher but more dependable parts.

Shelley White was awesome, she made our experience exciting. Courteous, professional, and patient. We weren't the easiest buyers, but she never wavered as our advocate. We love our new Subaru Forrester Touring SUV. Thanks Shelley.

My sisters car recently gave out and she went car searching and we ended up at subaru. We had the pleasure of working with Adrianna and she is one of the most exceptional sales rep I have ever seen. She was caring and straighforward with everthing. She made sure my sister wasnt just going for any car, but that she got the best rates with her given situation. I could tell Adrianna wanted to genuinely help her and you dont see much sales reps like that. Great job, and great experience!

We love our car. We enjoyed our buying experience with Jerry Janis. The different departments do not communicate well with each other and it's very hard to get continuity of care with this dealership and Subaru in general.

Purchased a brand new 2026 Crosstrek in March-paid in full. Currently has 2,200 miles. Went to grocery store on Friday afternoon and upon leaving the vehicle was in “limp” mode with all the engine fault lights on. Called starlink for a tow to the dealer, Fiesta Subaru. Tow truck never came. Upon calling back two (2) hours later they said we didn’t answer text message. Reordered tow truck. An hour later we spot a tow truck roaming on 4th St. And chase it down on foot. Driver says he received wrong address and phone number from starlink/Subaru. It’s now Tuesday ... Read More

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Google - Sep 8, 2026

Purchased a brand new 2026 Crosstrek in March-paid in full. Currently has 2,200 miles. Went to grocery store on Friday afternoon and upon leaving the vehicle was in “limp” mode with all the engine fault lights on. Called starlink for a tow to the dealer, Fiesta Subaru. Tow truck never came. Upon calling back two (2) hours later they said we didn’t answer text message. Reordered tow truck. An hour later we spot a tow truck roaming on 4th St. And chase it down on foot. Driver says he received wrong address and phone number from starlink/Subaru. It’s now Tuesday morning and no phone calls, no communication, and no car from Subaru. They will sure sell you a car but do nothing after the sale. We have warranties and service contracts. It’ll be interesting to see what they try to do next. I couldn’t possibly endorse their treatment to customers.

I had a wonderful experience at Fiesta Subaru, and I want to give a special thank you to Adriana Nunez! She was incredibly friendly, patient, professional, and helpful throughout the entire process. She answered all of my questions, explained everything clearly, and made sure I felt comfortable without ever feeling pressured. Adriana truly went above and beyond to make my experience a great one. She made the process easy, smooth, and enjoyable, and I really appreciate all of her help. I would definitely recommend Fiesta Subaru and especially Adriana Nunez to anyone looking for a great salesperson! Thank you again, ... Read More

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Google - Sep 7, 2026

I had a wonderful experience at Fiesta Subaru, and I want to give a special thank you to Adriana Nunez! She was incredibly friendly, patient, professional, and helpful throughout the entire process. She answered all of my questions, explained everything clearly, and made sure I felt comfortable without ever feeling pressured. Adriana truly went above and beyond to make my experience a great one. She made the process easy, smooth, and enjoyable, and I really appreciate all of her help. I would definitely recommend Fiesta Subaru and especially Adriana Nunez to anyone looking for a great salesperson! Thank you again, Adriana, for everything! ⭐️⭐️⭐️⭐️⭐️

I went to Fiesta for routine maintenance with an out of state extended service plan. They were able to honor the plan up front vs having us submit a voucher for reimbursement. Dante went over and above by contacting the service plan when it didn't show up in their system. He even recommending a hitch lock for our bike rack. He was courteous, and explained all incidental costs up front. What a warm welcome to Albuquerque

Reuben was awesome, and went above and beyond for me! The service crew did a great job and was surprisingly quick as well. I know nobody ever wants to take their vehicle in to get worked on, but I couldn't have asked for a better experience! Five stars all around

Honest experience after buying my car and having 12k miles on it already first off all the buying experience was smooth and easy shout out to Adriana for helping me with the car purchase we communicated through phone and the price they gave me was the price i paid for no add ons or anything and the whole thing took less than an hour in the dealership then i went home in a brand new 2026 outback so this is the buying side of things now for service i can not recommend them enough (Jay the one worked on my car)... Read More

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Google - Sep 1, 2026

Honest experience after buying my car and having 12k miles on it already first off all the buying experience was smooth and easy shout out to Adriana for helping me with the car purchase we communicated through phone and the price they gave me was the price i paid for no add ons or anything and the whole thing took less than an hour in the dealership then i went home in a brand new 2026 outback so this is the buying side of things now for service i can not recommend them enough (Jay the one worked on my car)have handled everything i threw at them with extra care and were very professional about it one time i had to do something in the bank while the car was getting serviced they requested an uber for me to the bank and back. Absolutely 10/10 experience from purchasing to servicing the car and i would totally recommend them.

We had a great choosing a vehicle with Adriana. She stayed late with us and made sure we got to try every vehicle before we decided. She's also just delightful and answered all of our questions.

I made a 9:30 appointment for car service. It’s 11 and they’re finally getting to my car. With an appointment this is unacceptable. Okay, I got the service comped. I really do appreciate that. However, 2 hours with an appointment versus 2-1/2 without?

We dropped our car off at 3:30pm yesterday just for a diagnosis after scheduling an appointment online. We were told by our advisor that the techs were leaving in about an hour but that our car would be first in line this morning and we would have an update by 9am or so. I called at 10am and was told that the advisor we had yesterday wasn’t in today but that they would talk to the service manager and ask him to check on the car. It is now 11:40am and we came back to Subaru in person and ... Read More

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Google - Aug 18, 2026

We dropped our car off at 3:30pm yesterday just for a diagnosis after scheduling an appointment online. We were told by our advisor that the techs were leaving in about an hour but that our car would be first in line this morning and we would have an update by 9am or so. I called at 10am and was told that the advisor we had yesterday wasn’t in today but that they would talk to the service manager and ask him to check on the car. It is now 11:40am and we came back to Subaru in person and they told us it would be at least another couple hours before they could start the diagnostics. We have a 10 hour drive ahead of us and this has delayed us severely. Would give 0 stars if not for the Uber they called for us last night, that was the only positive part of this experience. Go somewhere else!

Many thanks to Adriana and the staff for making the purchase of my first Subaru a seamless process.

Go to Garcia if you can, hopefully their techs are actually trained. Overall extremely disappointed with my experience at Fiesta Subaru. The repeated mistakes and lack of attention to detail turned what should have been a straightforward repair into nearly a month without my vehicle and significant out-of-pocket rental costs. Communication was unreliable from Adam, the wrong part was ordered, the wrong vehicle was being worked on, and—most importantly—Fiesta failed to properly diagnose my CVT issue in the first place. I ultimately had to pay another mechanic (sparky's they're fantastic) to identify the problem. Only after ... Read More

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Google - Aug 12, 2026

Go to Garcia if you can, hopefully their techs are actually trained. Overall extremely disappointed with my experience at Fiesta Subaru. The repeated mistakes and lack of attention to detail turned what should have been a straightforward repair into nearly a month without my vehicle and significant out-of-pocket rental costs. Communication was unreliable from Adam, the wrong part was ordered, the wrong vehicle was being worked on, and—most importantly—Fiesta failed to properly diagnose my CVT issue in the first place. I ultimately had to pay another mechanic (sparky's they're fantastic) to identify the problem. Only after bringing that diagnosis back to Fiesta were they able to confirm the issue themselves. For a dealership service department, I expected competent and correct diagnostics, accurate repairs, and dependable communication. Instead, the repeated errors cost me considerable time and money and completely undermined my confidence in Fiesta Subaru’s service department.

My first and last experience with this service center. I originally had a positive outlook when I initially brought my Forester in for a recall and exhaust leak. However, as days turned to weeks waiting on parts, it slowly turned to dread. I made an appointment to bring my Forester in on a Saturday. I was told they wouldn't be able to order parts until Monday and will likely arrive on Wednesday. Their technicians should complete repairs by Friday. On Friday, midafternoon, I have not received a status update. I've tried calling my service advisor's direct line ... Read More

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Google - Aug 12, 2026

My first and last experience with this service center. I originally had a positive outlook when I initially brought my Forester in for a recall and exhaust leak. However, as days turned to weeks waiting on parts, it slowly turned to dread. I made an appointment to bring my Forester in on a Saturday. I was told they wouldn't be able to order parts until Monday and will likely arrive on Wednesday. Their technicians should complete repairs by Friday. On Friday, midafternoon, I have not received a status update. I've tried calling my service advisor's direct line in the afternoon several times to no avail. Agitated, I drove to the service center only to be told that parts should arrive on Monday. On Monday (week 2), my advisor called to alert me that they've forgotten to order a critical piece for the repair. That piece will arrive on Wednesday, and repairs should be complete on Friday. My advisor called me again midweek, stating the part had not arrived and that he was going to investigate the issue with his Parts Manager. On Friday, he alerted me again that the part was not there and to wait until the following Monday. Frustrated, I picked up my vehicle on Tuesday (week 3) when I received word that it hadn't arrived on Monday. Just trying to get my car back was an ordeal of it self as they try to salvage relations, offer a reduction on labor cost, and wait a few more days for repairs...I said Noooo...

Adriana and the entire staff assisted us significantly in the purchase of our 3rd Crosstrek. Adriana is the best!

Tyler was the best. He listened to what i asked for and did not try to upsell at every moment. He pushed the quality of subaru instead of criticing other car companies. Once i decied to buy he was helpful, went through everything to make sure i was comfortable. On my initial meeting with him i told him i was just shopping which he accepted instead of being pushy. Financing was clean and even with a trainee things went smooth. I have only driven the car for 10 miles but the experience was phenomenal. I would recommend tyler for anyone who ... Read More

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Google - Aug 9, 2026

Tyler was the best. He listened to what i asked for and did not try to upsell at every moment. He pushed the quality of subaru instead of criticing other car companies. Once i decied to buy he was helpful, went through everything to make sure i was comfortable. On my initial meeting with him i told him i was just shopping which he accepted instead of being pushy. Financing was clean and even with a trainee things went smooth. I have only driven the car for 10 miles but the experience was phenomenal. I would recommend tyler for anyone who wants to buy a suburu.

Great service from the staff at Fiesta Subaru, especially from my Subaru representative, Adriana Nunez. She did an excellent job processing my purchase of a used car. Very friendly, professional, and thoughtful.

Employees at fiesta suburu were so efficient and kind! I went in for an oil change, and they were so quick and professional! The inside of their building is so clean! There’s a cool playroom for kids, where I let my toddler roam. She loved it! Also very impressed with the bathrooms. They were sparkling clean!

I had an outstanding experience working with Jerry during the purchase of my Subaru Crosstrek. From start to finish, he made the entire process smooth and stress-free. Jerry was knowledgeable, patient, and took the time to answer all of my questions. I highly recommend asking for Jerry. He deserves every one of these five stars!

I can't talk enough about how Adriana Nunez helped me and my husband get a car. She listened to everything that me and my husband needed for us and gave us so many options! She helped us with talking about prices and wanted what was the best for us! She answered every question and concern and helped us with our one year old! She made the paperwork process very easy and was easy to reach when we thought of something else! Because of her she helped us with getting a car possible to travel and explore! Thank you Adriana ... Read More

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Google - Jul 27, 2026

I can't talk enough about how Adriana Nunez helped me and my husband get a car. She listened to everything that me and my husband needed for us and gave us so many options! She helped us with talking about prices and wanted what was the best for us! She answered every question and concern and helped us with our one year old! She made the paperwork process very easy and was easy to reach when we thought of something else! Because of her she helped us with getting a car possible to travel and explore! Thank you Adriana Nunez ! Highly recommend going to Fiesta Subaru!

I had a great experience overall. Nathan was friendly, professional, and never made me feel pressured at any point. Michael, the manager, was also great and made sure everything went smoothly. They both made the car-buying process much easier and less stressful than I expected. I’d definitely recommend asking for Nathan if you stop by!

We were very pleased with Joseph Hernandez, I told we wanted a used 2022 Toyota Camry and he called me with any new leads on one. We ended up buying one he was very helpful and he had all the paperwork ready when we got there. So didn't have to spend hours waiting. I would recommend him if your looking to huy a new or used car.

I'd like to leave a review for Fiesta Subaru, and especially for Chris Cleveland, Service Advisor. I purchased my Subaru Crosstrek from Fiesta Subaru in 2022 and had a great buying experience, so I was happy to return for service. I live about three hours away, so I don't make it to Albuquerque very often. Before making the trip, I called with a few questions about my vehicle and asked if they could do a quick inspection to see whether it was time for new tires and brakes. Chris went above and beyond both over the phone and in ... Read More

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Google - Jul 15, 2026

I'd like to leave a review for Fiesta Subaru, and especially for Chris Cleveland, Service Advisor. I purchased my Subaru Crosstrek from Fiesta Subaru in 2022 and had a great buying experience, so I was happy to return for service. I live about three hours away, so I don't make it to Albuquerque very often. Before making the trip, I called with a few questions about my vehicle and asked if they could do a quick inspection to see whether it was time for new tires and brakes. Chris went above and beyond both over the phone and in person. He took the time to answer my questions, provided a clear quote, and when I brought my car in, he walked me through the tire and brake measurements. When I asked, he also took the time to write a few notes for me to help me remember what we discussed. He explained my options without any pressure and helped me understand what services my vehicle would need. I appreciated Chris' honesty and customer-focused approach. He never made me feel patronized or pressured, which usually happens to women in automotive spaces. I did not get pressured into paying for services my vehicle wasn't ready for, which is something I was very concerned about going into the visit. Instead I got information I needed to take good care of my vehicle. It was very meaningful to me to have someone be kind and patient and value a long-term customer relationship over making a quick service sale. Thank you, Chris, for providing such outstanding service. I'll gladly continue making the drive to Fiesta Subaru because of employees like you.

My experience with the service department has been excellent. I feel really grateful for my experience with them

Adriana Nuñez was a wonderful saleswoman and helped me with my very first car purchase! If you are a young woman looking for a no pressure experience Adri will take care of you , she answered all of my questions so patiently and did not pressure me or make me feel silly . Great experience! And they have a dealership cat !

Thank you so much Adriana for helping me get into my vehicle and being patient with me. You are so nice and great at what you do. Also thank you for always replying our answering right away. You're the best sales person I've ever had. Great energy, love it.

shoutout Reuben for great service today; and everyone who worked on my car

Do not purchase a vehicle here. They take cash for the car then REFUSE to service it. Shame on the GM, Service Manager and Dante. They also risked our safety by refusing to service the Wilderness Crosstrec. HORRIBLE DEALERSHIP As you read all the one star reviews, we all state the same thing, terrible service-- no service. Below where the "owner" responded to this, notice how they use private names. That is so absolutely unprofessional and yet adding more risk to us personally. It's important to note, the Service Manager did not even reference the correct mirror ... Read More

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Google - Jun 23, 2026

Do not purchase a vehicle here. They take cash for the car then REFUSE to service it. Shame on the GM, Service Manager and Dante. They also risked our safety by refusing to service the Wilderness Crosstrec. HORRIBLE DEALERSHIP As you read all the one star reviews, we all state the same thing, terrible service-- no service. Below where the "owner" responded to this, notice how they use private names. That is so absolutely unprofessional and yet adding more risk to us personally. It's important to note, the Service Manager did not even reference the correct mirror in his response to us. He states it is the "rear view mirror" that is damaged when backing out of the garage. Can anyone tell me how the "rear view mirror" INSIDE the car could be damaged in this incident. Just proof of how much this dealership LIES, fabricates excuses, and is just shady. I encourgae whomever is interested just read the one star reviews. All discuss the lack of professionalism and service everyone in the dealership has and then the "owner" uses their lies to post here. WOW, unbelieveable.

Worse car dealership in Albuquerque. I came in ready to make a deal. I found a vehicle, it was in their inventory. I talked with sales representative, her name was Adriana. At first she was communicated okay. But after first impressions she lied multiple times & severed communication by ignoring my attempts to follow through with sale. I was approached by sales manager Chris (Cj) Sanchez whom at first seemed professional. He picked up where Adriana lacked & we came to a deal we both agreed on. We shook hands & made clear the deal was done on both ends. ... Read More

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Google - Jun 13, 2026

Worse car dealership in Albuquerque. I came in ready to make a deal. I found a vehicle, it was in their inventory. I talked with sales representative, her name was Adriana. At first she was communicated okay. But after first impressions she lied multiple times & severed communication by ignoring my attempts to follow through with sale. I was approached by sales manager Chris (Cj) Sanchez whom at first seemed professional. He picked up where Adriana lacked & we came to a deal we both agreed on. We shook hands & made clear the deal was done on both ends. But after we made said deal the very next day the dealership had the vehicle I made a deal on, on a test drive with other interested parties. When i attempted to reenter the deal & follow through they left me in silence both in person at the dealership & over phone communication. These employees here are snakes & liars. Buyers beware.

I took my car in for service, and to be fair yes I was interested in a new car so I checked out a slightly used '25. They initially offered me $10k for my trade in. Due to health issues I run big transactions by with my family. Upon learning that I was sending numbers to my son-in-law, wouldn't you believe it- my trade magically jumped up an astounding $5k (50%!). My son advised that not only could I get more than 15k at Carmax, but the car I was looking at was only 2K less than a brand new one. ... Read More

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Google - Jun 6, 2026

I took my car in for service, and to be fair yes I was interested in a new car so I checked out a slightly used '25. They initially offered me $10k for my trade in. Due to health issues I run big transactions by with my family. Upon learning that I was sending numbers to my son-in-law, wouldn't you believe it- my trade magically jumped up an astounding $5k (50%!). My son advised that not only could I get more than 15k at Carmax, but the car I was looking at was only 2K less than a brand new one. I advised that I wouldn't be purchasing anything today. I was then asked "can't you make any decisions on your own??" My issues here- 1. These sleazy salesman were perfectly content to severely undervalue my trade, taking advantage of an older person. When they saw that I'd be getting another opinion that trade jumped up quick. Do you think they would have passed the savings on once they put it up for sale? 2. Upon learning that I had people actually looking out for my best interests, I was belittled for trusting my family. If they were OK to undervalue a trade to a senior citizen and insult me for walking, what other underhanded tactics might they be willing to do?

Took my Crosstrek in for an oil change. Chris was exceptionally helpful and accommodating. Great service. Thank you, Chris!

No Stars I am extremely disappointed with the condition my vehicle was returned in after service. I brought it in for new tires, but it was returned with noticeable scratches and rim damage that were not present before and now require professional repair. Within an hour of leaving, I was told I must have hit a curb and caused the damage. When I pushed back, the explanation shifted to “normal wear and tear,” which I strongly disagree with and felt was used to dismiss my concerns. In my experience, nothing meaningful was done to resolve the issue. There was no ... Read More

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Google - May 14, 2026

No Stars I am extremely disappointed with the condition my vehicle was returned in after service. I brought it in for new tires, but it was returned with noticeable scratches and rim damage that were not present before and now require professional repair. Within an hour of leaving, I was told I must have hit a curb and caused the damage. When I pushed back, the explanation shifted to “normal wear and tear,” which I strongly disagree with and felt was used to dismiss my concerns. In my experience, nothing meaningful was done to resolve the issue. There was no sincere apology, no accountability, and no real effort to make things right. Instead, inaccurate statements were made suggesting I was asking for a completely new set of rims (as stated by Brian Freeman), which is not true and feels like an attempt to misrepresent my complaint rather than address the actual damage. There was also a lack of meaningful management involvement, including from the General Manager, and I was largely left navigating back-and-forth exchanges, including through the BBB, without anyone fully taking ownership of the situation. The only offers made were a paint pen and a small service credit (tire rotation), which do not address the actual damage or provide a real resolution. I am also concerned that a “transitional fee” was added that was not disclosed upfront and only surfaced at the time of payment. Overall, I felt dismissed and rushed through the process. Three of my rims were damaged during what should have been a routine tire service costing approximately $1,269.86, and my vehicle was returned in worse condition than when it was dropped off. The lack of accountability and integrity throughout this experience has been very disappointing. Additionally, I did not receive my video proof of completion until after I had already left. Overall, this experience fell far below reasonable expectations for service quality and transparency. Updated on 5/22/2026 --- I had to get a second opinion on the alignment originally done at Fiesta Subaru on 5/13/2026 and it confirmed exactly what I suspected: the job wasn’t done properly. The initial alignment left multiple measurements uneven and out of spec, including camber and toe, which can lead to poor handling and uneven tire wear. After having it corrected elsewhere, everything was brought back within spec and properly balanced. DO NOT COME HERE PERIOD. Update 8/15/2026 - It’s been 4 weeks since the owner responded to my review no call, email, text, letter, or follow-up of any kind. Their public response was clearly just for show. This dealership is privately owned, not owned by Subaru, and unfortunately, it shows. Zero accountability and definitely not representative of the Subaru Promise.

I purchased a Subaru from this dealership in 2021 and Jerry helped me. He was a low pressure, clam sales person, very knowledgeable and professional. Car buying can be stressful and Jerry has an assuring and calm way about him, which I really appreciated. Unfortunately, I totaled my vehicle in 2024 and tried to purchase another from this dealership. I asked for Jerry because dealing with him had been extremely pleasant. Unfortunately, I never got to see him. Right there, I would say the sales department is not customer service oriented. If a customer asks for a specific sales person, why not ... Read More

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Google - May 14, 2026

I purchased a Subaru from this dealership in 2021 and Jerry helped me. He was a low pressure, clam sales person, very knowledgeable and professional. Car buying can be stressful and Jerry has an assuring and calm way about him, which I really appreciated. Unfortunately, I totaled my vehicle in 2024 and tried to purchase another from this dealership. I asked for Jerry because dealing with him had been extremely pleasant. Unfortunately, I never got to see him. Right there, I would say the sales department is not customer service oriented. If a customer asks for a specific sales person, why not assign the customer this sales person if he is available? Instead I saw several different salesmen, Nick, Mark and someone else. I think there were at least three of them. One I would see in person and take a test drive with on one day. Then another would call me, and I didn't even know who that person was. Then I would come in and see yet another salesperson. I would be told to come in at a certain time and then scolded that I didn't show up. Mind you, this was not an agreed-upon appointment. When I would go to the dealership, the sales person who had called me wasn't there. I would receive phone calls from different sales staff and one didn't know that I had already talked with another sales person. It was too confusing to deal with several different sales people. It was a frustrating and confusing experience. I never got to talk with Jerry but instead was contacted and passed around between several different sales staff. It was very confusing and stressful, so I decided to go with the Subaru dealer in Santa Fe where I dealt with one salesperson, and I purchased a vehicle from them in 2024. Now in 2026, I am getting sales calls every week, from a variety of sales people wanting to sell me a vehicle when I already bought one two years ago and have even brought it in for service. Their service department and techs are excellent and I love taking my Subie there. The sales department, however, seems very disorganized. They don't interface with the service department obviously. I suggest the sales department assign ONE salesperson to ONE customer instead of passing the customer around between numerous sales techs and using aggressive and repeated cold calling, which is super annoying. Buying a car isn't like shopping for shoes. I'm on vacation and get two phone calls from Fiesta Subaru in one week. I also suggest the sales department COORDINATE WITH the auto service database (if that is permissible) so they can see which vehicle their customers already have and drive. I mean if someone drives a 2026 Subaru, it's unlikely they want to buy another one. If someone drives a 2010 Subaru, then perhaps cold calling them is a better idea.

Leo Aguirre The sales rep was a tremendous help and purchasing a Subaru outback wilderness my experience was awesome. I have no complaints. Leo met all of our needs and is an awesome sales rep.

Spoke on the phone yesterday regarding my service where I was told they’d sort a loaner for me for the day. I got there this morning and was told that’s not an option. Unfortunately can’t use this dealership bc I have a job seeing clients across the city. I’m on the lookout for someone worth my money in ABQ 👀

The best experience that I or my family have ever had while buying a car took place at Fiesta Subaru on Lomas. Leo Aguirre is the man responsible for our entire experience. I came in to "look" at a Subaru drove away in a vehicle. I was able to walk through all of my options from used Subarus to new ones. Thank you to Leo (Rosalio) Aguirre. I will be returning with other family members to purchase cars from you again.

The only reason im giving two stars is how well the vechile is working. Outside of this I was told they would match my credit unions offer of 4.8 after trying to saddle me with a 4.95 originally they agreed to knock it down to 4.88 and after being there for several hours ill admit i caved but honestly the worst part has been working with first finacial credit union. First they were supposed to contact me to set up payment plans and such; nope. Second they tried to offer a "promotion" of skipping two payments if i signed up for ... Read More

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Google - May 7, 2026

The only reason im giving two stars is how well the vechile is working. Outside of this I was told they would match my credit unions offer of 4.8 after trying to saddle me with a 4.95 originally they agreed to knock it down to 4.88 and after being there for several hours ill admit i caved but honestly the worst part has been working with first finacial credit union. First they were supposed to contact me to set up payment plans and such; nope. Second they tried to offer a "promotion" of skipping two payments if i signed up for a checking account and set up auto pay. What they really ment was they will allow me to not make payments for the months but will happily still tack on the intrest for those two months. And if you're thinking well that first finacial not fiesta Subaru's issue. Their sales team strongly adviced me to use their institution Im going to hold them accountable. I strongly recommend you use your own credit union . Otherwise the car is great no complaints.

Wait time for an oil change was unacceptable at two hours plus. Then they gave me a follow up of items that needed attention. The totaled over $2500 not including labor and tax. After I went to a reputable auto care i.e. Firestone they did all the work for 70% less. Total rip off.

Polite, helpful, timely, thorough, but.... added misc. fees at checkout (e.g. shop fee for a 'diagnostic' where only a scanner is used. "Environmental fee"?) They wanted $700. for an engine oil flush. I declined and bought the Subaru flush for $40. Filter and oil another $50. It took me 1hr. per the instructions. Wow.

My first time buying a new car and I am so pleased! Shelly White was incredible and made me feel confident in making such a large purchase. Top notch customer service! Mike Lopez was awesome too! I will 100% recommend friends and family.

I recently purchased a 2026 Subaru Forester and I could not be more pleased with the service I received. This was my first time buying a new car and Shelly White made me feel so incredibly comfortable through the entire process. And it was delivered to my home in Roswell..amazing customer service. Mike Lopez was amazing as well. He walked me through my financing options while throughly explaining every step. I don’t plan on purchasing another car anytime soon, but when I do, I will absolutely be back to Fiesta Subaru.

Our 2022 Subaru Ascent broke down just south of Albuquerque as we were heading home from Tucson to Wyoming on April 1, 2026. To make a long story short, the tow truck driver ,who was a sweetheart, took it to Fiesta Subaru. Kudos to everyone there.Friendly, helpful, trustworthy from the very beginning. Chris Cleveland kept us updated on the problem and the progress. He was great and a comfort to us. We highly recommend this dealership if you are ever in need of help in your travels. Thank you Fiesta Subaru!!! 😇

We found a used car on their website, so we called and checked for availability. One of their sales person confirmed it was available and we immediately headed their way to see and probably buy the car but they sold the car to someone else under us. What upset me the most was they threw some random answers at us when we got there, like the car didn’t went through inspection so we won’t be able to sell it today, we’ll keep you updated blah blah blah.. I thought it was true and waited the whole week ... Read More

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Google - Apr 13, 2026

We found a used car on their website, so we called and checked for availability. One of their sales person confirmed it was available and we immediately headed their way to see and probably buy the car but they sold the car to someone else under us. What upset me the most was they threw some random answers at us when we got there, like the car didn’t went through inspection so we won’t be able to sell it today, we’ll keep you updated blah blah blah.. I thought it was true and waited the whole week for them to call back but guess what they didn’t even care to call. When my husband messaged their sales person about the car he didn’t respond either. Horrible experience with fiesta Subaru. Never going back to them and I don’t recommend the to anyone.

I purchased a Subaru in February 2026. There were several things that I specifically asked for regarding the safety features. The sales woman was not knowledgeable about the pedestrian crossing, which should have been a red flag for me. We both looked it up on YouTube and supposedly the pedestrian crosswalk and back up will alert only if the vehicle is going at least 20 mph. This was not mentioned in the YouTube video. It was not until after I purchased a vehicle and had a follow up appointment with someone explaining the car features, I was made aware of the 20mph ... Read More

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Google - Apr 12, 2026

I purchased a Subaru in February 2026. There were several things that I specifically asked for regarding the safety features. The sales woman was not knowledgeable about the pedestrian crossing, which should have been a red flag for me. We both looked it up on YouTube and supposedly the pedestrian crosswalk and back up will alert only if the vehicle is going at least 20 mph. This was not mentioned in the YouTube video. It was not until after I purchased a vehicle and had a follow up appointment with someone explaining the car features, I was made aware of the 20mph restriction. Consequently, I hit a pole backing up since I was not traveling at least 20 mph. Since February 2026 , time of purchase , I have been attempting to obtain my vehicle registration. Twice I have received a temporary registration and now I am going to need a third temporary registration. I called the 1-800 customer service and was advised it could not help me. Today I called and asked to speak to the manager and was advised by the woman who sold me the car that he return my call . As of closing time, my call has not been returned. Very disappointed in Subaru and would not buy another one.

Purchased a 2024 Crosstrek and everything has been excellent....until now. Took it into the service department for oil change and "inspection" last week. The coolant flush/service was due so we opted to have that done too. Drove the car home and continuous and persistent hissing was noted and the air conditioner was no longer working (was working fine prior to drop off). Finally (after a week!!), got the vehicle into Fiesta's service department. They had no clue why I was bringing the car in (despite two calls to them) and I was promised a loaner vehicle: ... Read More

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Google - Apr 8, 2026

Purchased a 2024 Crosstrek and everything has been excellent....until now. Took it into the service department for oil change and "inspection" last week. The coolant flush/service was due so we opted to have that done too. Drove the car home and continuous and persistent hissing was noted and the air conditioner was no longer working (was working fine prior to drop off). Finally (after a week!!), got the vehicle into Fiesta's service department. They had no clue why I was bringing the car in (despite two calls to them) and I was promised a loaner vehicle: NOPE, I was told to wait for the vehicle. After 2 hours, they determined that the air conditioner compressor was damaged and that I must have done something for this to happen. The compressor worked prior to taking it the week before, they did their service, then it did not work. Told that it would cost me $1700 to fix. Absolutely not!!!! Attempted speaking to the service manager, Brian Freeman, about it.....absolutely pointless. He had no intention of talking to me or discussing anything (shuffling papers, not looking at me as I spoke, speaking to employees as I tried to speak). To top it off, he told me that I had no idea if the air conditioner was working prior to dropping the car off, because he was sure it wasn't warm enough to be running it! I didn't know that a service manager knew if I needed to use my air conditioner in my car!!! That's a new one! I asked for the director of service and he proceed to say " Im it, guess you are out of luck". After all of this, I looked closely at my "reports" and they listed things as green that they also said needed maintenance. So they obviously don't inspect the vehicle, they click boxes to get you out of the service department. I will never return to this dealership and will be rescinding my suggestions to my friends and family looking for a reputable Subaru dealership. Unfortunately, Subaru markets "loving their customers" even after the sale, well that is clearly not true. So very disappointing! Stay away!!!

If you go to get your car serviced; ask for Reuben. He knows his stuff and will actually make sure you come back. He helped me out when I had some tire issues!!!

Five stars for Rob in the detailing department! Our new 2026 Outback had a rough encounter with some Albuquerque wind and a "herd" of tumbleweeds, leaving it with several scratches. I stopped by Fiesta Subaru just hoping for a quote, but Rob went above and beyond. He greeted me professionally, took the time to explain the difference between minor and major scratches, and then stunned me by quoting the work at no cost. When I asked about scheduling an appointment, he told me he could do it right then and there. I was out the door in 30 minutes with ... Read More

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Google - Mar 31, 2026

Five stars for Rob in the detailing department! Our new 2026 Outback had a rough encounter with some Albuquerque wind and a "herd" of tumbleweeds, leaving it with several scratches. I stopped by Fiesta Subaru just hoping for a quote, but Rob went above and beyond. He greeted me professionally, took the time to explain the difference between minor and major scratches, and then stunned me by quoting the work at no cost. When I asked about scheduling an appointment, he told me he could do it right then and there. I was out the door in 30 minutes with a car that looks brand new again. Rob’s exceptional customer service and efficiency are rare find—I highly recommend him and the whole team at Fiesta Subaru!

Beware of this dealership!! They are fraudulent and aggressive. This dealership lied to me and told me I needed new rotors on my 22 Subaru that it was a safety issue that they were in such terrible condition. I had two shops previously tell me they only needed to be resurfaced. When I went to pick up my car from service the sales drive manager Brian Freeman threaten my wife and I in the service babe by holding a 60 plus pound tire over my head. The owner Derek refuses to fire this man. I don't expect much from an owner ... Read More

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Google - Mar 27, 2026

Beware of this dealership!! They are fraudulent and aggressive. This dealership lied to me and told me I needed new rotors on my 22 Subaru that it was a safety issue that they were in such terrible condition. I had two shops previously tell me they only needed to be resurfaced. When I went to pick up my car from service the sales drive manager Brian Freeman threaten my wife and I in the service babe by holding a 60 plus pound tire over my head. The owner Derek refuses to fire this man. I don't expect much from an owner who's only 35 years old, what he does know is how to rip off his customers and catch himself a lawsuit. Stay away from the dealership.3/7/2026 incident took place.

We traded in our 2024 Subaru on the 27th of February for a 2026 Subaru. Fiesta said they would pay off the loan for our 2024 Subaru in 10 days. We have made two payments on the old loan since then and are still waiting. We have multiple text messages saying how sorry they are and how it will be paid off soon. Still waiting… Update… was finally addressed. Cause was an internal communication problem between front and back office. Not sure how long it would have languished if we had not pointed it out. April 9th and it is now fully resolved. Ten ... Read More

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Google - Mar 27, 2026

We traded in our 2024 Subaru on the 27th of February for a 2026 Subaru. Fiesta said they would pay off the loan for our 2024 Subaru in 10 days. We have made two payments on the old loan since then and are still waiting. We have multiple text messages saying how sorry they are and how it will be paid off soon. Still waiting… Update… was finally addressed. Cause was an internal communication problem between front and back office. Not sure how long it would have languished if we had not pointed it out. April 9th and it is now fully resolved. Ten day loan pay off turned into 6 weeks. Overall, Fiesta was helpful and took care of everything, but it took a long time to fix and should not have happened.

Friendly, but I told salesman on phone no black on interior or exterior. So I drive over there and what was available? You guessed it, black. Then they say free appraisal of your vehicle. I had to ask 3 times tho get the quote. I've decided to keep my 2020 Subaru and forget about a 2025 or 2026.

Purchased a Subaru Ascent 2022 last year in August 2025. Air conditioner is not blowing cold air and Carfax shows work done on it prior to purchase last year. I'm unsure if it's covered under certified preowned warranty and I keep being told I will have to pay $190 for diagnostics to even see if any of it will be covered. I found another place that will do diagnostics for $95. Doubt I will ever buy certified from this dealer again.

SR Adriana was so easy to work with and was extremely professional.She made the experience very comfortable and made sure all my concerns were answered. She went over everything in the vehicle so I would be comfortable driving home. She is a true professional and is highly customer service oriented. She was great.SM Mike was totally awesome. He went over all the paperwork and made sure I understood all the documents. He was so easy to work with. He really made the process easy. I look forward to seeing both of them again. Great people and great vehicles.

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Reuben in the service department could care less about his job. Absolutely terrible service. He could see that we were standing waiting for him as he took his sweet time replenishing supplies. He could not make any promise to even call the warranty company within one week. ONE WEEK for a phone call. Not even next steps after the call, just the call. No updates and does not bother to remember who you are. Ask for anyone but Reuben.

Terrible experience with the service department. I had to call them to get updates because they had my car for 2 days with no communication. Instead of calling me back, they sent me an email without calling me. Then they called me an hour later and 30 minutes before they closed to ask if I reviewed the email to go over the recommended repairs. I asked why they just emailed me without another notification. They said they sent a text, which was a lie. I had to stop what I was doing and go over the repairs and call them back before ... Read More

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Google - Jan 4, 2026

Terrible experience with the service department. I had to call them to get updates because they had my car for 2 days with no communication. Instead of calling me back, they sent me an email without calling me. Then they called me an hour later and 30 minutes before they closed to ask if I reviewed the email to go over the recommended repairs. I asked why they just emailed me without another notification. They said they sent a text, which was a lie. I had to stop what I was doing and go over the repairs and call them back before they closed. They wanted to do over $4,000 of unnecessary work. When I finally picked up my car the fuel light was on. I dropped it off with just under a half tank of gas! How far did they need to drive it? And at least put some fuel in it before I pick it up. I’ll never come back and I do not recommend this dealership to anyone.

Had a terrible experience with this dealership I think is being very dishonest. I was interested in buying a pathfinder from them that has to get out of El Paso and put a deposit with them delivering next day when we get a call and said they had already sold vehicle. Said manager in El Paso sold it . Think they bit off more than they could chew. Ended up buying two vehicles with Don Chalmers Rio Rancho they were very professional and honest.

I bought my used 2003 Subaru legacy, which runs great and judged right away for its exterior, so basically no trade in, when they said they were interested in. I arrive to the car lot and find Jerry and meet with him, discuss finances, and he pulls my credit report for Experian, which is the lowest at 639. My TransUnion and Equifax are both in the 750s. And they said they use the Experian because that’s what all their lenders and bankers use. Either these guys and their selling tactics have a god awful stench. Or Experian does. One or the ... Read More

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Google - Dec 6, 2025

I bought my used 2003 Subaru legacy, which runs great and judged right away for its exterior, so basically no trade in, when they said they were interested in. I arrive to the car lot and find Jerry and meet with him, discuss finances, and he pulls my credit report for Experian, which is the lowest at 639. My TransUnion and Equifax are both in the 750s. And they said they use the Experian because that’s what all their lenders and bankers use. Either these guys and their selling tactics have a god awful stench. Or Experian does. One or the other. Do not do business with these guys. They will try to use your weakest record against you to profit more money. Also, Jerry has been a car salesman for 9 years and didn’t know the answer as to why they only use Experian, so he had to go ask his boss.

They will not honor the warranty that they sold me

I have had nothing but problems with the service department at this dealership. I purchased a 2020 preowned Honda Civic from them in 2023. Within 6 months of having it I had an issue with the AC. They took my car for a full week then told me the AC just needed a AC boost. During this first interaction they told me they couldn’t provide me with Lyfts to help me get around or a rental as I was not old enough. I took the car home and the next day the AC wasn’t working AGAIN. I took the car back ... Read More

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Google - Nov 10, 2025

I have had nothing but problems with the service department at this dealership. I purchased a 2020 preowned Honda Civic from them in 2023. Within 6 months of having it I had an issue with the AC. They took my car for a full week then told me the AC just needed a AC boost. During this first interaction they told me they couldn’t provide me with Lyfts to help me get around or a rental as I was not old enough. I took the car home and the next day the AC wasn’t working AGAIN. I took the car back to the dealership and told them that I was still having issues. They took my car back for another week, still no Lyft rides or rental. They then told me my entire AC system needed to be replaced (good thing I bought an extended warrantee). They replaced it and I hadn’t had any issues with it since then. It was very frustrating though as I’m a young girl without another vehicle or way to get around. Seems like I’m old enough to purchase a car from them, but not rent one. Another issue I’m having now is when I purchased my car I was given two coupon booklets filled with free/discounted service coupons. Last week when I took my car for an oil change I was told I had no free oil changes on my account. I thought it was weird so I took my car home and found the coupons so I could bring them to my next appointment. I went this morning and gave them the coupon and was told by my service advisor John, and Ruben, the service manager, that the coupons are all void and are not acceptable, as they were not prepaid for with my car loan. So I have 2 full coupon books (none of the coupons have any expiration dates or fine print about when I can use them) that I was told they do not accept anymore. I’m very frustrated as a customer and feel very much like they 1) take advantage of young clients who they think may not have experience in automotive mechanics, and 2) are money hungry and do not care about providing good customer service. Whatever you do, DO NOT purchase a vehicle here, or purchase any service packs at this place.

Gave my girlfriend a coupon book with free oil changes when she purchased the car, now they are saying they are no longer valid. Buyer beware, this dealer is a scam

Had them run a diagnostic on my car which was great but they severely damaged one of my tires with either their car wash or they hit a curb. They would not take accountability for the damage, when I showed them photo proof they said that if I bought a new tire they would only cover having it installed. We will not be bringing our vehicles back. This is also not the first bad experience I've had with them

Sold my mother in law a 2012 Forrester for 8k a month ago. It had to come back last week for a 1300 fix and now needs a new catalytic converter for 2700 that they cant afford. 4 thousand worth of repairs in 1 month after less than 200 miles driven. They sold an elderly couple a lemon that needs more repairs than the car is worth and now my elderly mother in law has no car and is super stressed out. Terribly shady dealership that sells broken used cars, def stay away.

If I could give zero stars, I absolutely would. Subaru has already replied to my mom trying to cover their tracks in lies so I feel it’s only right I state what happened from my point of view. I went in concerned about oil possibly being in my coolant because it was “dark-looking” I was low on coolant and filled it up, It could’ve mixed with some old coolant. I’m not a mechanic, that’s why I took it in. Subaru was unable to confirm nor deny that there was oil in my coolant and on the ... Read More

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Google - Sep 30, 2025

If I could give zero stars, I absolutely would. Subaru has already replied to my mom trying to cover their tracks in lies so I feel it’s only right I state what happened from my point of view. I went in concerned about oil possibly being in my coolant because it was “dark-looking” I was low on coolant and filled it up, It could’ve mixed with some old coolant. I’m not a mechanic, that’s why I took it in. Subaru was unable to confirm nor deny that there was oil in my coolant and on the diagnosis simply put “customer states coolant turned black” which like I’m not a mechanic I know nothing for certain. I just wanted to know if that was in fact the case. But of course, they would just go with that and try to charge me for an $3500 job because that is most profitable. The diagnosis just said my Orings were leaking and I should get an upper oil pan reseal. All my service assoc could send me was a screenshot of a parts list with numbers and no names along with a vague diagnosis. I had to call to ask for the names of the parts I would possibly be putting in my car or buying and taking elsewhere and write them down myself. I couldn’t even obtain a thorough cost/labor/part breakdown in a document after being charged $189, which is frustrating to me (like what am I paying you all for, if not a detailed explanation of what your service tech did/saw in that hour). I’m grateful that I backed out of the services after approving and considered other opinions. I had frantically approved the repairs at first because I was under duress and needed a car. It turns out the parts I bought weren’t even necessary and I ended up returning all but one at a 20% restock fee. It was determined by a reputable subie place in town with ample great reviews that “I have no oil in the coolant and no external leaks” and I feel much more inclined to trust someone who can call me and confidently talk to me about the test drive and send a detailed quote without hesitation. $400 later I got parts I didn’t need for a problem that was misdiagnosed. I even used my own insurance to tow the car to another shop because I was under the impression it was leaking. I can’t imagine how much further emotional unrest I would’ve gone through trying to financially recover from the $4000 you all quoted me for a job that wasn’t needed. DO NOT GO TO SERVICE YOUR SUBARU AT FIESTA THEY JUST WANT YOUR MONEY!

This service department is why dealerships have a bad reputation. My daughter was quoted an upper oil pan seal for $$3500 THAT THE VEHICLE DOESN'T EVEN NEED! Also, even if they had done that "repair" come to find out they weren't even going to replace all the necessary parts usually replaced with that job. Additionally, they told her they couldn't print an estimate and charged her $200 for the privilege of all this "service." If you need Subaru service, go elsewhere!

I made an appointment for the oil and filter change, tire rotation and to check the AC gas level. I declined the full inspection but it was done anyway. The list of Failed Recommendations included replacing air engine filter, brake fluid exchange service and alignment. When I asked to review my 10 year record for another fee yet, I found that those failed recommendations had been done December 2024 so much less than the 2 year recommended period. When I got home, I took a look at the brake fluid container to reassure myself, the fluid was an amber color and not black ... Read More

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Google - Sep 24, 2025

I made an appointment for the oil and filter change, tire rotation and to check the AC gas level. I declined the full inspection but it was done anyway. The list of Failed Recommendations included replacing air engine filter, brake fluid exchange service and alignment. When I asked to review my 10 year record for another fee yet, I found that those failed recommendations had been done December 2024 so much less than the 2 year recommended period. When I got home, I took a look at the brake fluid container to reassure myself, the fluid was an amber color and not black as described by the mechanic. I would have paid another $200 for a brake oil exchange I didn't need. I have to wonder how often over the last 10 years, I have been charged for services I didn't need. The lack of honesty and ethics of the mechanics stop with the top management. I no longer trust Fiesta Subaru and do not recommend them.

I took my car in to the service department because my usual mechanic suggested it since it was something that could be covered there. Unfortunately after finally getting my car back from that, I heard a new noise coming from my car driving home from the dealership. I went back to my mechanic. He diagnosed it right away but said that wasn’t broken before you went to Subaru. Take it back and have them fix it. They denied they did anything wrong, said “it must just be wear and tear” then had the audacity to tell me “you’re ... Read More

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Google - Sep 16, 2025

I took my car in to the service department because my usual mechanic suggested it since it was something that could be covered there. Unfortunately after finally getting my car back from that, I heard a new noise coming from my car driving home from the dealership. I went back to my mechanic. He diagnosed it right away but said that wasn’t broken before you went to Subaru. Take it back and have them fix it. They denied they did anything wrong, said “it must just be wear and tear” then had the audacity to tell me “you’re going to get a survey from Subaru, but please don’t fill it out. It’ll negatively affect me.” Well guess what, your poor work negatively affected me and cost me an extra $500! How sketchy is that to tell someone not to fill out the survey from Subaru!

I found the service department to be sketchy. I had to take in my Subaru for one issue and came out with something else broken. The man I worked with in the service department (Ruben) literally asked me NOT to fill out the survey from Subaru. So SKETCHY! This is the dealership I have the least faith in of any Subaru dealership I’ve been to. I would not recommend it

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Had an appointment to replace my rear brake pads today as recommended and given a printed quote from the dealership at my last oil change. Arrived before the appointment to drop off my vehicle to be informed that they actually misquoted and it would not be $200 but actually closer to $500 as they forgot to add their service charges. The dealership would not honor their own quote and offered no explanation or apology.

I will be taking my Subaru elsewhere for service in the future. I scheduled an appointment for an oil change, tire rotation, and multi-point inspection. I was told at the beginning that it would take about an hour to an hour and a half which seemed reasonable. 2.5 hrs later, I finally got my car back after having to come up to the front desk multiple times to ask for an update on my car. Apparently, it got held up because I didn't respond to a text survey about the results of my multi point. Normally, you would think an ... Read More

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Google - Aug 29, 2025

I will be taking my Subaru elsewhere for service in the future. I scheduled an appointment for an oil change, tire rotation, and multi-point inspection. I was told at the beginning that it would take about an hour to an hour and a half which seemed reasonable. 2.5 hrs later, I finally got my car back after having to come up to the front desk multiple times to ask for an update on my car. Apparently, it got held up because I didn't respond to a text survey about the results of my multi point. Normally, you would think an employee would come up to me in the waiting area to address issues with the car and not through a text message. For $120 and 2.5 hrs, my time and money are too valuable to continue giving to this business.

Update: I wouldn't recommend! The unprofessionalism at these lots is ridiculous. You have your customers riding around with expired temp tags giving them the run around to get new ones. You got staff who answer phones with no solution and quick to get off the phone with leave a message. Finally get a hold to manager Eric who was no help! Was defense on the call from the start informing me that they have no control over mvd when first off that wasn't my complaint I had to let him know to pause for a second because I ... Read More

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Google - Aug 17, 2025

Update: I wouldn't recommend! The unprofessionalism at these lots is ridiculous. You have your customers riding around with expired temp tags giving them the run around to get new ones. You got staff who answer phones with no solution and quick to get off the phone with leave a message. Finally get a hold to manager Eric who was no help! Was defense on the call from the start informing me that they have no control over mvd when first off that wasn't my complaint I had to let him know to pause for a second because I had an amazing experience with CJ and Tyler I hope you don't ruin it. He of course improved his attitude. But still didn't issueir help me get a new tag. Instead said he would have Tyler get me one tomorrow and come to find out Tyler isn't even in today and Erick is also out .... Some much unnecessary time wasted when the manager himself could have issued or got this tag yesterday. BUT that alone shows you how important customer service is to Eric. PREVIOUS REVIEW: DO NOT LET ADAM PRESSURE YOU into warranty and honestly if you could avoid dealing with him id suggest!! CJ takes pride in customer satisfaction! He made sure without a doubt I left a happy customer. I was SUPER upset with their other fiesta group location. CJ took the time to let me vent was very apologetic for my experience and put me with Tyler who he assured would take of me! Tyler made sure to meet those expectations! Thank you both! You customer service skills are amazing!

I had a 12000 mile service done on 8/14/2025 on my 2024 outback. Was happy to see a washed car when I picked it up. This morning I started my car and the info center showed I needed the 12000 service. I called the dealer and they did not apologize just told me to drop by and they would reset. I live 170 miles away, that was not an option. It sounded like resetting maintenance was my responsibility. Don't think I will go back there. The dealer in Durango has much better service. They clean all the spilt oil after oil change. UPDATE: The ... Read More

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Google - Aug 15, 2025

I had a 12000 mile service done on 8/14/2025 on my 2024 outback. Was happy to see a washed car when I picked it up. This morning I started my car and the info center showed I needed the 12000 service. I called the dealer and they did not apologize just told me to drop by and they would reset. I live 170 miles away, that was not an option. It sounded like resetting maintenance was my responsibility. Don't think I will go back there. The dealer in Durango has much better service. They clean all the spilt oil after oil change. UPDATE: The tech called me and apologized and offered to walk me through resetting. I had already figured out how to reset.

Not the most professional shop I must say. I got my oil changed and they stuck this piece of something on my windshield with the date and the mileage on it. Usually you get a nice little peel off sticker that says hey your next change is due on these numbers. Nope this was a piece of some kind of label that does not want to come off. I tried peeling it off with my hands and then scraping it off but the glue is too strong. Now I have to go buy some goo off and try to get ... Read More

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Google - Aug 9, 2025

Not the most professional shop I must say. I got my oil changed and they stuck this piece of something on my windshield with the date and the mileage on it. Usually you get a nice little peel off sticker that says hey your next change is due on these numbers. Nope this was a piece of some kind of label that does not want to come off. I tried peeling it off with my hands and then scraping it off but the glue is too strong. Now I have to go buy some goo off and try to get this off my windshield. This is crazy! While I was waiting to pick up my car there are three employees moving cars around in the service area and they're all honking at each other non-stop for almost 2 minutes. Really can someone not just move? Not the professionalism I would expect from a Subaru dealership. I will take my car somewhere else from now on.

I brought my car in multiple times because of a ticking noise. The first time, they kept my car for about a week, performed an inspection, and assured me that nothing was wrong. I trusted their assessment and paid nearly $200 for the service. However, just last weekend, the sound became significantly worse. When I returned, they wanted me to pay another inspection fee, even though the previous service advisor had told me I wouldn’t have to pay if I brought it back in. I refused to pay that fee. Eventually, the mechanics found the actual problem a cracked turbo ... Read More

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Google - Aug 8, 2025

I brought my car in multiple times because of a ticking noise. The first time, they kept my car for about a week, performed an inspection, and assured me that nothing was wrong. I trusted their assessment and paid nearly $200 for the service. However, just last weekend, the sound became significantly worse. When I returned, they wanted me to pay another inspection fee, even though the previous service advisor had told me I wouldn’t have to pay if I brought it back in. I refused to pay that fee. Eventually, the mechanics found the actual problem a cracked turbo exhaust header. I can't help but wonder if they even looked thoroughly during the first inspection. This whole experience was incredibly frustrating. I decided to take my car elsewhere for repairs after they quoted me $740.89 for labor on a part that only costs around $20. I questioned Ruben about the excessive labor charge, and he seemed irritated. I requested to speak with a manager, but he dismissed my concerns by saying, “You know that’s not going to change anything, right?” I never got the chance to speak with a manager. They did offer to credit me the amount I initially paid the first time I went in for the inspection toward the $740.89, but it’s still outrageous to pay that much for something that can be installed in just 2-3 hours.

It pains me to leave a less than positive review, I love my Outback, and my service advisor was great. My negative review is for the following two reasons: 1. I live up in the forest, where rodents are plentiful. I just got my car back after spending $1800 on wire replacement, the wire coating apparently has soy in it and rodents find it appealing, so they chew and destroy. I've spent hundreds of dollar on sprays and deterrents, noise machines, etc. and nothing has worked. According to my service advisor, Fiesta Subaru used to carry some kind of undercoating or ... Read More

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Google - Jul 23, 2025

It pains me to leave a less than positive review, I love my Outback, and my service advisor was great. My negative review is for the following two reasons: 1. I live up in the forest, where rodents are plentiful. I just got my car back after spending $1800 on wire replacement, the wire coating apparently has soy in it and rodents find it appealing, so they chew and destroy. I've spent hundreds of dollar on sprays and deterrents, noise machines, etc. and nothing has worked. According to my service advisor, Fiesta Subaru used to carry some kind of undercoating or spray to deter rodents but has since changed suppliers, and their new supplier does not offer it. I emailed my concerns, twice, on Jul 16 and Jul 21, to my service advisor with a request for the service manager to see if maybe the undercoating could be special ordered, and it's been a week now, with no response. 2. There is a three percent surcharge for credit card use! This is ridiculous; I can see small businesses having a surcharge, but Fiesta Auto Group is not a small business. For an $1800 repair that's a $54 charge! For anyone who doesn't have the cash and needs to put their repairs on a card - BE AWARE! I called the other Subaru dealership in the area and they do not charge a credit card surcharge. I will be taking my Subaru elsewhere for this reason. UPDATE: No response from Fiesta Subaru as of July 31. I've been talking with Garcia Subaru and The Subaru Guys in Abq, both were helpful. And neither charges a surcharge for credit card use.

This place is a scam. Called to get an estimate to replace an alternator and was told it would be $1200, which is overpriced for a rebuilt part. On pick up the price somehow went to $1600 and they don’t even warranty the service.

What an infuriating experience we had here. My wife and I have had 4 Subaru’s, she currently drives a Crosstrek and I drive an Outback. The Crosstrek recently had the check engine light turn on, we decided to go to Fiesta because they could see us sooner than Garcia North. The person who “assisted” my spouse claimed there was no warranty when we know full well we purchased the warranty with longer terms that covered any and all issues that could arise, atop an added option to cover windshield replacement, etc. Rather than actually helping them get to the root ... Read More

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Google - Jun 25, 2025

What an infuriating experience we had here. My wife and I have had 4 Subaru’s, she currently drives a Crosstrek and I drive an Outback. The Crosstrek recently had the check engine light turn on, we decided to go to Fiesta because they could see us sooner than Garcia North. The person who “assisted” my spouse claimed there was no warranty when we know full well we purchased the warranty with longer terms that covered any and all issues that could arise, atop an added option to cover windshield replacement, etc. Rather than actually helping them get to the root cause of why the warranty wasn’t showing in his system he pulled out a paper highlighting what maintenance plan we had (not the warranty) and spoke to my partner like they were incapable of understanding, he further insinuated she was lying about the warranty because, “we all have the same systems so if I can’t see it, it doesn’t exist.” He then told them to bring in the paperwork, so that was gathered up and ready to go, only for him to call me stating his manager said the paperwork didn’t matter if it didn’t show in the system. So I called Garcia North and the corporate office. Guess what? Your corporate office and Garcia North see it just fine, and we will uphold our appointment with Garcia even though it’s farther out. Talking down to your customers while insisting on being right rather than trying to listen to your customers to determine what exactly is faltering is key. He is the face of Subaru to each individual he works with and this soured us completely from ever making a purchase from Fiesta. We will be making two new purchases to a Crosstrek Wilderness and an Outback Wilderness, we had heard good things about Fiesta and were looking forward to them being our next buying experience, but not any longer.